International Shipping

Unavaible countries

Due to new packaging guidelines, Covid19 and other international events I will no longer be able to ship to some contries! I am very sorry but the effort and cost would outweigh the benefits. The following countries are affected.

UK
Due to VAT laws, please buy on my Etsy Shop.

Europe
Bulgaria, France, Georgia, Greece, Latvia, Lithuania, Poland, Portugal, Romania, Russia, Sweden, Slovakia, Spain, Turkey, Ukraine, Cyprus

North, South and Central America & The Caribbean
Chile, Dominica, French Guiana, Guadeloupe, Haiti, Honduras, Martinique, Nicaragua

Asia
Afghanistan, Yemen, North Korea, Syria

Australia & Oceania
Fiji, French Polynesia, New Caledonia, Papua New Guinea, Pitcairn Islands, Samoa, Tokelau, Tonga, Tuvalu, Vanuatu

Africa
Libya, Réunion

Orders from these countries will be refunded and canceled.
Please consider this before ordering ­čĺť

 

Shipping costs

Orders are shipped via Deutsche Post Warenpost / Warenpost International Premium or DHL Parcel. Please note that there may be a processing time for commissions, 3D prints and made-to-order items. Your items will send out after the order has been processed. Further information can be found in the product description.

International

Shipping is based on weight.

  • starting at 7.50€ EUR for charms, necklaces, small items
  • pillows, smaller 3D prints will be about 10.00 - 15.00€ EUR
  • bigger prints, up to 5kilograms and parcels bigger than 35x25x10cm will be shipped as DHL parcel, about 18.00 - 70.00€ EUR, depending on weight and parcel size. DHL parcels have insurance up to 500€ EUR though.

Feel free to send me a message to get your individual quote! ♥
In case Big Cartel charged too much for shipping, I'll refund you the amount.

Please choose DHL Parcel shipping when you want to be extra safe and insured. Once handed to the shipping company, the delivery of a package is out of my hands. Please send me a message in case your package is damaged or lost.

 

Delivery time

Shipping from Germany, between Monday and Friday.

  • National orders arrive within 2 to 5 business days.

  • International orders arrive within 8 to 30 business days. Due to current, international events it can take up to 90 days, though.

 

Tracking

A tracking number is inculded in shipping costs.

You can see here if your country includes end-to-end tracking and liability.
In case your country isn't listed there, the tracking number only includes a proof of shipping until handover to international transport.

 

Custom Fees

International buyers outside EU are responsible for any custom duties. I cannot declare the packages as "gift" with false amounts.